Billing Terms and Conditions

Cherepan.store Terms and Conditions

1. Acceptance of Terms

By accessing or shopping on Cherepan.store (the "Website"), you ("Customer," "User," or "Buyer") agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you should not use the Website.

2. User Account Responsibilities

Accuracy of Information

  • Customers must provide accurate, current, and complete information, including name, address, and payment details.
  • It is your responsibility to ensure the information provided is accurate. Any errors in shipping or customs arising from inaccurate information may result in additional charges, for which we are not liable.

Legal Compliance

  • Customers must comply with all applicable local, state, and federal laws and regulations in the United States.
  • You agree not to engage in any illegal activity while using our website or services.

3. Ordering Process

Product Accuracy

  • We strive for accurate product descriptions and pricing, but errors may occur.
  • We reserve the right to cancel or modify any order affected by errors, and we will notify you of such corrections.
  • Note: The Website content constitutes an invitation to treat and not a binding offer. A contract is formed once your order is processed and shipped.

Stock Limitations

  • Some products may have limited stock. We may impose quantity restrictions on popular items, even after the order is placed.

Ownership Transfer

  • Ownership and risk of loss for products transfer to the buyer once the products are dispatched.

4. Order Cancellation

Pre-Shipment

  • Orders can be canceled before shipping by contacting our Customer Service.

Post-Shipment

  • Once an order has been shipped, it cannot be canceled, altered, or refunded.

5. Shipping & Delivery

Delivery Times

  • Estimated dispatch times are provided at checkout, but delays may occur due to unforeseen circumstances, such as holidays or shipping carrier delays.
  • Major Holidays: Allow extra time during peak seasons like Christmas or Black Friday.

Shipping Guarantee

  • You may purchase a Shipping Guarantee at checkout to receive compensation (replacements/refunds) for lost or damaged items.
  • Without Guarantee: You assume full liability for any shipping issues.

Address Requirements

  • We will only ship to physical addresses in the contiguous United States.
  • PO Boxes: We allow Standard Shipping to PO Boxes but Expedited Shipping requires a physical address.
  • Ensure your shipping address is correct. We are not responsible for lost shipments due to incorrect address information.

Customs & Duties

  • U.S. Orders Only: No customs duties or import taxes are applicable for shipments within the U.S.
  • International Restrictions: We currently do not ship outside the U.S.

6. Returns & Refunds

Money-Back Guarantee

  • You can return items within 30 days of receipt for a full refund, provided the items are unused, undamaged, and in their original packaging with all accessories.
  • Process: To initiate a return, please contact us for a Return Merchandise Authorization (RMA) number.

Non-Refundable Items

  • Items that are customized, discounted, bulk orders, or marked "Final Sale" are non-refundable.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a wrong item being shipped.

7. Pricing & Taxes

Price Changes

  • Prices and availability are subject to change at any time without notice.
  • All prices are listed in U.S. dollars.

Taxes

  • Prices exclude sales tax, which will be added at checkout based on your shipping address.
  • You are responsible for any applicable state or local taxes.

8. Product Descriptions

Accuracy

  • We aim to provide accurate descriptions of products, but we do not guarantee the content is error-free.
  • We reserve the right to correct any errors in product descriptions, prices, or availability without prior notice.

9. Customer Conduct

Unacceptable Behavior

  • We do not tolerate aggressive, abusive, or threatening behavior, unreasonable demands, or harassment.
  • Violations may result in suspension or termination of your account and refusal of future orders.

After-Sales Support

  • For post-purchase issues, please contact us via email. Live Chat and phone support are available for pre-sale inquiries only.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any disputes will be resolved in the appropriate courts located within the State of Delaware.

11. Privacy Notice

By using this website, you consent to the collection and use of your personal data as described in our Privacy Policy.
You may opt out of marketing communications at any time.

12. Contact Information

For questions or concerns, please contact us:

  • Email: [email protected]
  • Phone: +1 860-232-4561 (Mon-Fri, 9 AM – 5 PM EST)
  • Address:
    975 N Main St,
    West Hartford, CT 06117, USA

13. Force Majeure

We are not responsible for any delay or failure to perform due to events beyond our reasonable control, including but not limited to, acts of God, natural disasters, or shipping carrier issues.

14. Limitations of Liability

To the maximum extent permitted by law, Cherepan.store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

15. Indemnification

You agree to indemnify, defend, and hold harmless Cherepan.store, its employees, agents, and affiliates, from and against any claims, liabilities, damages, or costs arising from your use of the Website or violation of these Terms.

16. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting on the Website. Please review the Terms regularly.

17. Dispute Resolution

Any disputes or claims arising from these Terms shall be resolved through binding arbitration, rather than in court, under the rules of the American Arbitration Association.

18. No Waiver

Failure to enforce any part of these Terms does not constitute a waiver of any of our rights under these Terms.

19. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remainder of the Terms will remain in full force and effect.

20. Entire Agreement

These Terms and Conditions represent the entire agreement between the customer and Cherepan.store with respect to your use of the Website and purchases made on it.